These terms of offer for sale (“Terms of Offer For Sale”) between Dholera Prime and the users of the Website (“You” or “Your” or “Yourself” or “User”) describe, inter alia, the terms of offer for sale, purchase of goods and services through the redemption of cash vouchers/ coupons (“Voucher/s”) or otherwise on the Website, www.dholeraprime.com (“Website”).
PLEASE READ THE TERMS OF OFFER FOR SALE CAREFULLY BEFORE PURCHASING ANY PRODUCTS OR AVAILING ANY SERVICES ON THE WEBSITE. ANY PURCHASE MADE BY YOU THROUGH THE WEBSITE OF THE PRODUCTS/ SERVICES SHALL SIGNIFY YOUR ACCEPTANCE OF THE TERMS OF OFFER FOR SALE AND YOUR AGREEMENT TO BE LEGALLY BOUND BY THE SAME.
IF YOU DO NOT AGREE WITH THE TERMS OF OFFER FOR SALE, PLEASE DO NOT ACCESS THE WEBSITE FOR ANY PURCHASE.
The Website is a platform that facilitates the online sale and purchase of branded merchandise and services (“Services”) offered by Dholera Prime’s various affiliates/ registered merchants/ vendors/ service providers (“Vendor/s”). The Services are offered to the Users through various modes which shall include but not be limited to, sale of Vouchers that can be redeemed for various products and services, sale of products etc. The Vendors are the sellers of products and services on the Website and will be solely responsible to You for the products sold or for redemption of any Voucher purchased by You through the Website.
You acknowledge that Dholera Prime has the right to change or discontinue any Service at any time, without notice. You further acknowledge that Dholera Prime may add or modify the procedures, modes, processes or conditions of purchase at any time to adapt to changes that Dholera Prime may make to the Services. You agree that Dholera Prime shall not be liable to You or to any third party for any modification, suspension or discontinuance of any aspect of the Services.
Dholera Prime will facilitate the provision of the best, pre-negotiated deals for a particular product/service at a given price for a given place. Purchase of such Vouchers will be subject to the Terms of Offer For Sale and such other terms, if any, as specified by the Vendor.
Each Voucher will have the necessary redemption instructions printed on it. The Vouchers may contain an offer period, or expiry date mentioned on it, You shall use it accordingly. Unless otherwise stated, You will not be entitled to receive any credit or cash-back for the value of the Voucher You don’t redeem or use within the stipulated time period as mentioned in the Voucher, if any. You agree that the Voucher issued is specific to the product or service selected such as restaurants, spa, salon & wellness, footwear etc. and cannot be used for the purchase of any other product or service as offered by the Website and cannot be used for the purchase of any other product or service and cannot be combined with other special offers or promotions that may be made available on the Website.
On making payment for the Voucher through any mode, including cash on delivery, You will be issued a Voucher which must be presented to the venue/ store of the Vendor, pursuant to which You can complete Your purchase of the relevant product or avail of the relevant service from such Vendor. The displayed price stated on the Voucher shall be inclusive of applicable taxes unless mentioned otherwise..
Vouchers once sold are non-refundable, whether You use it or not. Only one Voucher is allowed per transaction.
You agree that neither Dholera Prime nor the Vendors shall be liable in the event You lose, misplace or destroy Your Voucher at any time.
Dholera Prime, through the Website also makes available of variety of branded products and merchandise at an agreed price to You. Purchase of such products will be subject to the Terms of Offer For Sale and such other additional terms, if any, as specified by the Vendor.
Dholera Prime offers SHIPPING for all the products on the Website as per the company’s policy, which may be changed by Dholera Prime without any notice to You. Octroi charges, wherever applicable, is borne and paid by the Dholera Prime and not to be borne by User.
All the Products are governed by the terms of warranties provided by the respective manufacturer/ brands. However, in case any product is covered under seller warranty, it shall be specifically mentioned under the product details.
The price of products offered on the Website is either equal to or lesser than the Maximum Retail Price (“MRP”) i.e., the discounted rate prescribed for those products. The MRP and other statutory declarations shall be mentioned on the products and/or on its packaging in accordance with applicable laws.
In the event You purchase any electronic product/s from the Vendors, Dholera Prime shall not be liable for any fault arising from these electronic product/s. You are requested to visit the nearest service station as per user manual, if any or as indicated by the Vendor/s for any default in the electronic product/s. In case if there is no service station located close to you, then, in such circumstances, Dholera Prime shall recall the product/s upon your request and send it to the service station on Your behalf. The personnel of service station shall directly get in touch with You for the cost incurred.
You should take all responsibility for your own actions in utilizing the services purchased by You and Dholera Prime shall not be liable for any such action.
You represents that You are of legal age to form a binding contract with Dholera Prime and are not a person barred from receiving services under the laws as applicable in India.
You confirm that Dholera Prime shall not be responsible for any deficiency in payment of consideration payable towards the services purchased from the Website.
Dholera Prime does not offer any refunds against any services already purchased from the Website unless, any error has occurred during the purchase or redemption of such services which is directly attributable to Dholera Prime.
Dholera Prime strives to provide You with the best prices possible on products and services You buy or avail of from the Website. However, Dholera Prime does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential liability to You.
While Dholera Prime strives to provide accurate products, services and pricing information, typographical and other errors may occur. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product or service information, Dholera Prime may, at its discretion, either contact You for instructions or cancel Your order and notify You of such cancellation. Dholera Prime will have the right to modify the price of the product or service and contact You for further instructions via e-mail address provided by You at the time of registration, or cancel the order and notify You of such cancellation. If Dholera Prime cancels the order after the payment has been processed, the said amount will be remitted to Your account from which the payment was made.
Credit Card Details
In certain cases, specifically with regard to particular products/ services, You might be required to provide Your credit or debit card details to the approved payment gateways while making the payment. In this regard You agree to provide correct and accurate credit/ debit card details to the approved payment gateways for availing Services on the Website. You shall not use the credit/ debit card which is not lawfully owned by You, i.e. in any transaction, You must use Your own credit/ debit card. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit/ debit card details. Dholera Prime expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit/ debit card.
SD Reward Points
Delivery of the Product
Your shipping address, pin code will be verified with the database of Dholera Prime before You proceed to pay for Your purchase. In the event case Your order is not serviceable by our delivery partners or the merchant or the area is not covered, we would request You to provide us with an alternate shipping address which we expect to have on our partner/merchant’s delivery list. In case there is any dispute regarding the shipment of the product or services for the area not covered by Dholera Prime, in such cases Dholera Prime will not be responsible for the non-delivery of the product. Dholera Prime doesn’t deliver items internationally. However, You can make purchases on the website from anywhere in the world but at the same time ensuring the shipping address is within India.
In case You book multiple order for the Products and Services in one transaction, Dholera Prime would endeavor to ship all Products together. However, this may not always be possible due to some product characteristics and/or logistics’ issues. If You purchase multiple Products in single transaction, then all the Products would be dispatched to a single shipping address given by You. If You wish to ship Products to different addresses, then You should book the orders separately based on the delivery addresses.
Return Policy for Products
In the event You receive a damaged / defective product or a product that does not comply with the specifications as per your original order, You are required to get in touch with the customer service team through any of the below mentioned channels:
- 9:30 AM To 6:30 PM call centre at 92270 33377
- Filling up the ‘Contact Us’ form;
Upon receiving Your complaint, Dholera Prime shall verify the authenticity and the nature of the complaint and if Dholera Prime is convinced that the complaint is genuine, Dholera Prime will inform the relevant Vendor of such complaint and request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, Dholera Prime reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by Dholera Prime in this regard. You expressly acknowledge that the Vendor selling the defective product/ service will be solely responsible to You for any claims that You may have in relation to such defective product/ service and Dholera Prime shall not in any manner be held liable for the same.
Before accepting shipment of any product, kindly ensure that the product’s packaging is not damage.